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Good morning, Can you please advise when the team will be attending as the guest has mentioned that no one has shown up. Kind regards, Thomas Winter Thomas Winter Guest Service Coordinator Main: +44 20 3398 0645 Out of hours: 00353 1485 1014 (Select option 2 when dialing out of hours) Our Terms and Conditions, Security Protocols and Data Protection Compliance can be viewed here From: elron club Service Team <service@elron.club> Sent: Wednesday, March 4, 2026 3:34 PM To: Thomas Winter <twinter@synergyhousing.com> Subject: RE: WESLEY VROEGINDEWEIJ Dear Thomas Amazing ! thank you so much for the quick reply. I'll forward to the company who will carry out the work on Tuesday 10.03. Have a great afternoon. Best regards, Lucas Customer Happiness Team Lucas Kofmel Immobilien, Apartments, Co-Working Elron Club AG, Tribschenstrasse 62a, 6005 Luzern T +41 41 203 33 66 , WhatsApp +41 76 336 33 66 service@elron.club , www.elron.club Discover Switzerland's Premium Furnished Apartments for an Exquisite Lifestyle Mittwoch, 4. März 2026, 16:20:18 +0100, Thomas Winter < twinter@synergyhousing.com >: HI Lucas, Please plan Tuesday 10-03. Kind regards, Thomas Winter Thomas Winter Guest Service Coordinator Main: +44 20 3398 0645 Out of hours: 00353 1485 1014 (Select option 2 when dialing out of hours) Our Terms and Conditions, Security Protocols and Data Protection Compliance can be viewed here From: elron club Service Team < service@elron.club > Sent: Wednesday, March 4, 2026 3:05 PM To: Thomas Winter < twinter@synergyhousing.com > Subject: RE: WESLEY VROEGINDEWEIJ Dear Thomas I hope you are doing well. The company Veriset AG informed us that the kitchen works will be carried out either on Monday 09.03.2026 or Tuesday 10.03.2026 , starting from 07:30 . Could you please let me know which of these dates would be convenient for Wesley? If neither date is suitable, kindly let us know whether he could leave the key with us so that the works can be carried out smoothly. Thank you very much for your feedback. Kind regards, Lucas Customer Happiness Team Lucas Kofmel Immobilien, Apartments, Co-Working Elron Club AG, Tribschenstrasse 62a, 6005 Luzern T +41 41 203 33 66 , WhatsApp +41 76 336 33 66 service@elron.club , www.elron.club Discover Switzerland's Premium Furnished Apartments for an Exquisite Lifestyle Dienstag, 3. März 2026, 14:50:25 +0100, Thomas Winter < twinter@synergyhousing.com >: Hi Lucas, The guest has advised that Better this week as of availability. Thursday and or Friday would fit. Kind regards, Thomas Winter Thomas Winter Guest Service Coordinator Main: +44 20 3398 0645 Out of hours: 00353 1485 1014 (Select option 2 when dialing out of hours) Our Terms and Conditions, Security Protocols and Data Protection Compliance can be viewed here From: elron club Service Team < service@elron.club > Sent: Tuesday, March 3, 2026 1:45 PM To: Thomas Winter < twinter@synergyhousing.com > Subject: RE: WESLEY VROEGINDEWEIJ Dear Thomas The company called me today. Can you please let me know when we can arrange an appointment with Wesley this week and next week? Can you please give me different time slots so I can coordinate with them to go to the apartment. Best regards, Lucas Kofmel Customer Happiness Team Lucas Kofmel Immobilien, Apartments, Co-Working Elron Club AG, Tribschenstrasse 62a, 6005 Luzern T +41 41 203 33 66 , WhatsApp +41 76 336 33 66 service@elron.club , www.elron.club Discover Switzerland's Premium Furnished Apartments for an Exquisite Lifestyle Dienstag, 3. März 2026, 14:03:48 +0100, Thomas Winter < twinter@synergyhousing.com >: Good afternoon, I hope you are well. Can you please advise if this would take this week/ early next week? So we are able to give the guest a rough time scale. Kind regards, Thomas Winter Thomas Winter Guest Service Coordinator Main: +44 20 3398 0645 Out of hours: 00353 1485 1014 (Select option 2 when dialing out of hours) Our Terms and Conditions, Security Protocols and Data Protection Compliance can be viewed here From: elron club Service Team < service@elron.club > Sent: Monday, March 2, 2026 7:47 AM To: Thomas Winter < twinter@synergyhousing.com > Subject: RE: WESLEY VROEGINDEWEIJ Deart Thomas Thank you for your email. The property management is currently checking with the production company. Unfortunately, we have not yet received an update regarding the ETA. Please note that we are actively following up and pushing them to provide us with a confirmed time, as we are monitoring this matter closely. We will inform you immediately as soon as we receive further information. Kind regards, Lucas Kofmel Customer Happiness Team Lucas Kofmel Immobilien, Apartments, Co-Working Elron Club AG, Tribschenstrasse 62a, 6005 Luzern T +41 41 203 33 66 , WhatsApp +41 76 336 33 66 service@elron.club , www.elron.club Discover Switzerland's Premium Furnished Apartments for an Exquisite Lifestyle Freitag, 27. Februar 2026, 18:03:06 +0100, Thomas Winter < twinter@synergyhousing.com >: Good afternoon, I hope you are well. Can you please advise of any updates on an ETA? Kind regards, Thomas Winter Thomas Winter Guest Service Coordinator Main: +44 20 3398 0645 Out of hours: 00353 1485 1014 (Select option 2 when dialing out of hours) Our Terms and Conditions, Security Protocols and Data Protection Compliance can be viewed here From: elron club Service Team < service@elron.club > Sent: Wednesday, February 25, 2026 1:54 PM To: Thomas Winter < twinter@synergyhousing.com > Subject: RE: WESLEY VROEGINDEWEIJ Dear Mr. Winter, I have requested a time line from the property management regarding the resolution of this matter. As soon as I receive further information, I will inform you immediately. Thank you very much for your patience and understanding. Kind regards, Lucas Kofmel Customer Happiness Team Lucas Kofmel Immobilien, Apartments, Co-Working Elron Club AG, Tribschenstrasse 62a, 6005 Luzern T +41 41 203 33 66 , WhatsApp +41 76 336 33 66 service@elron.club , www.elron.club Discover Switzerland's Premium Furnished Apartments for an Exquisite Lifestyle Mittwoch, 25. Februar 2026, 14:23:47 +0100, Thomas Winter < twinter@synergyhousing.com >: Good afternoon, Thank you for the update, can you please advise of a rough time line for when this will be resolved? Kind regards, Thomas Winter Thomas Winter Guest Service Coordinator Main: +44 20 3398 0645 Out of hours: 00353 1485 1014 (Select option 2 when dialing out of hours) Our Terms and Conditions, Security Protocols and Data Protection Compliance can be viewed here From: elron club Service Team < service@elron.club > Sent: Wednesday, February 25, 2026 1:21 PM To: Thomas Winter < twinter@synergyhousing.com > Subject: Re: WESLEY VROEGINDEWEIJ Dear Mr. Winter, Thank you for your email. We carried out a follow-up this morning regarding the cupboard door. As the required piece is currently under production, the process is taking slightly longer than initially expected. We sincerely apologize for the delay. Synergy will be contacted directly for an appointment and installation. Thank you very much for your patience and understanding. Kind regards, Lucas Kofmel Customer Happiness Team Lucas Kofmel Immobilien, Apartments, Co-Working Elron Club AG, Tribschenstrasse 62a, 6005 Luzern T +41 41 203 33 66 , WhatsApp +41 76 336 33 66 service@elron.club , www.elron.club Discover Switzerland's Premium Furnished Apartments for an Exquisite Lifestyle Mittwoch, 25. Februar 2026, 12:11:53 +0100, Thomas Winter < twinter@synergyhousing.com >: Good morning, I hope you are well. Can you please advise when the team will be attending to the apartment to resolve the issue with the cupboard door? Kind regards, Thomas Winter Thomas Winter Guest Service Coordinator Main: +44 20 3398 0645 Out of hours: 00353 1485 1014 (Select option 2 when dialing out of hours) Our Terms and Conditions, Security Protocols and Data Protection Compliance can be viewed here