elron club hub

inbox

live workspace

Email and other inbound messages land here first. The hub turns company inboxes into a clear front door: apartment demand becomes inquiries, tenant issues become support cases.

inbox list

Incoming conversations

20 items

selected conversation

tenant Contact

Heating not working in Basel apartment

reviewedemailCentral Basel 2B
10 Mar 2026, 13:33

conversation

0 messages
tenant@example.com•10 Mar 2026, 13:33
The heating has not been working since yesterday evening.
replytenant@example.com
Re: Heating not working in Basel apartment
assignee
label
Support
route
tenant issue
contact
tenant Contacttenant@example.com
routing rationale
Current tenant reported a heating issue.
This intake item already created a support case.

triage

Decide where this thread belongs

Open full review

Route without inquiry

Use this when the message should be labeled `Support` or `Unrelated`. Tenant issues with a matched unit move straight into the support queue.

This intake item already has a support case linked.
Recommendation: tenant issue • Current tenant reported a heating issue.

Convert to inquiry

Use this when the inbound message is a real apartment inquiry and should move directly into the commercial workflow.

Close intake item

Use this only if the topic is resolved here and should disappear from active intake work.

Queue

20

visible threads

New

20

waiting for first review

Support

0

already routed

Inquiry

5

ready for commercial flow

mailbox sync

Email ingestion

microsoft 365-backed

provider

microsoft 365

mailbox

service inbox
interior@elron.club

status

active

last sync

10 Mar 2026, 20:00
succeeded

The intake sync is configured for the real mailbox provider so new email can flow into intake directly.

0 messages ingested, 18 attachments captured.